Refund policy

Thank you for shopping with us. We are a small independent apparel brand based in Helsinki, Finland.

14-Day Right of Withdrawal

If you are a consumer in the EU, you have the legal right to cancel your online purchase within 14 days without giving a reason.

For goods, the 14-day period starts on the day you, or someone chosen by you other than the carrier, receive the order. You may also withdraw before the goods are delivered.

To withdraw from your purchase, use our Withdraw From Purchase form.

You can also withdraw by emailing us at contact@alinarolling.com with a clear statement that you want to cancel your purchase. Please include your name, order number, the item you want to return, and the country you are returning from.

Returning the Item

After you have told us that you want to withdraw from your purchase, you must send the item back within 14 days.

Please check our return instructions before sending anything back so the parcel is sent to the correct return address and can be received.

Returned items should be unused, unworn, unwashed, undamaged, and returned with tags and original packaging where possible.

You may try an item on as you would in a shop, but please take care not to mark, stain, damage, alter, or wash it. If an item has been handled more than necessary to check its nature, characteristics, and fit, we may reduce the refund to reflect any loss in value.

Return Shipping Costs

Return shipping is paid by the customer, unless the item is faulty or we sent the wrong item.

You are free to choose your own carrier, but we strongly recommend using tracked shipping and keeping your receipt until your return has been processed.

Refunds

Once your return has arrived, we will inspect the item.

We will refund the payments we received from you, including the least expensive standard delivery option offered by us. If you chose a more expensive delivery option, the extra delivery cost will not be refunded.

We will issue the refund without undue delay and no later than 14 days after receiving your withdrawal notice. We may wait until we have received the returned item or until you have provided proof that you sent it back.

Refunds are made to the original payment method unless we agree otherwise with you. We do not charge a fee for issuing the refund.

Refund timing may depend on your payment provider or bank after we have processed it.

Exchanges

Because our drops are small, we cannot guarantee exchanges.

If you would like another item, please contact us at contact@alinarolling.com. If the item is still available, we will let you know what is possible.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or different from what you ordered, please contact us as soon as possible at contact@alinarolling.com.

Please include your order number and photos of the issue where possible so we can help you quickly.

Consumer rights for faulty goods are separate from the 14-day right of withdrawal. If a return is needed because the item is faulty or we sent the wrong item, we will handle the matter according to Finnish and EU consumer protection rules and cover reasonable return costs where required.